Decoding Digital Performance: Insights from 720 Organizations

New webinar | 15 October 2026 | 13:00 BST
What can data from 720 organizations tell us about digital performance?
Join us to discover the findings of the first international ITIL Performance Benchmarking Survey. Explore how performance varies across the survey sample, the relationship between organizational maturity and performance, and how these insights can help inform improvement priorities and decision-making.
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45 minutes
Free for all
Global research
What You’ll Discover
Key findings from 720 participating organizations
How digital technology performance varies across the survey sample
The relationship between organizational maturity and performance
Insights that can help inform improvement priorities and decision-making
Explore the ITIL Maturity Model, the ITIL Performance Benchmarking Model and the ACP Programme
Who Will Make the Most of This Session?
ITSM leaders
IT leaders
Continual Improvement Managers
Service Improvement Managers
ITSM Consultants
Meet Our Speaker
Dmitry Isaychenko
Dmitry is an IT consultant, solution architect, ITIL co-author and trainer with over 25 years of experience in the IT industry. He has also co-authored the “Metrics-based Service Management” book.
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See what the Data Reveals 
Save your spot
Register to explore findings from 720 organizations and what they tell us about digital performance worldwide.