From Challenges to Opportunities

Improve customer experience

Establish a competitive advantage by designing unique experiences and practices that boost customer satisfaction and loyalty across all relevant touchpoints.

Optimize issue resolution

ITIL practices streamline the resolution of customer issues, ensuring that all service requests are addressed promptly and systematically.

Reduce recurring issues

Recurring IT issues disrupt operations and waste resources. ITIL can help identify root causes, develop solutions, and reduce future incidents, ensuring stability and efficiency.

Adapt to changing technology

ITIL enables organizations to navigate change with agility and resilience, ensuring continuous service quality and value creation without disruption.

Enable change effectively

ITIL supports organizations in effective change enablement, balancing innovation with stability through structured processes and risk assessment.

Increase employee satisfaction

Use ITIL practices to improve employee engagement and job satisfaction, helping drive talent retention. ITIL 4 establishes your organization as a desirable destination for new and existing talent.

Enhancing Your Learning Experience with PeopleCert Official Training Materials (OTMs)

Expertly Crafted Content

OTMs are created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive, and directly aligned with requirements.

Up-to-date and reliable

You can trust that all your study materials are always current and in sync with the official exams, guaranteed.

Accessible learning

OTMs are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse Learning Resources

Designed for self-directed independent study, OTMs offer resources to support a range of learning preferences, including workbooks for in-depth study, official books, and quick reference guides.

Engaging introduction

Kickstart your learning journey with a welcome video, featuring industry experts, that will ignite your enthusiasm for what lies ahead on your certification path.

ITIL 4 Specialist: Acquiring and Managing Cloud Services

Ideal for professionals involved in sourcing, managing, or optimizing cloud-based solutions:

Solutions Architect
Information Technology Analyst
System Engineer
Information Technology Manager
IT Service Manager

What you'll learn

You'll be equipped to guide successful cloud adoption and deliver outcomes that support business needs. The skills you'll acquire include service design, digital transformation and governance.

Learn more

What's New in
PRINCE2 7th Edition?

Become a better project manager

Mastering PRINCE2 will equip you with a powerful set of project management principles, practices, and processes. You'll acquire the skills you need to deliver success reliably and efficiently.

Boost your projects' success rate

PRINCE2 increases your project success rates. You will learn how to control project variables, identify risks, and mitigate them, ensuring projects are delivered on time, within scope and budget.

Never stop learning

The world is embracing a culture of continuous learning. With PRINCE2 you can join that revolution, constantly refining project management practices to enhance your skills and achieve even more.

Speak a common language

Effective communication requires a common language, and PRINCE2 provides one. Standardised project management practices help streamline your workflow and leverage the power of collaboration.