ITIL AI Governance (Version 5)

Govern AI with confidence

AI is transforming how organizations design products, deliver services, manage operations, and make decisions. The challenge is no longer adopting AI. It's realizing AI value safely, responsibly, and at scale.

ITIL AI Governance (Version 5) helps organizations build the capability to govern AI across products, services, operations, and decision-making, enabling trusted adoption and sustainable value creation.

Why certify your teams now?

AI adoption is accelerating, but many organizations are struggling to realize its full value.

95%

of organizations

report no return from their GenAI investments.

46%

of professionals

admit uploading sensitive company information or intellectual property to public AI platforms.

50%

of jobs

are expected to be reshaped by AI.

56%

salary premium

for professionals with AI skills.

Organizations need AI to be transparent, accountable and aligned with business objectives. Effective AI governance enables organizations to innovate confidently while protecting value, trust and resilience.

Key Benefits for Your Organization

Built on ITIL, the global best practice framework for digital product and service management, ITIL AI Governance (Version 5) extends trusted ITIL principles to help organizations govern AI consistently and at scale.

Practical by design

Apply proven models, tools and practical guidance across your organization, from shaping AI strategy to governing AI-enabled products, services and operations.

Relevant for every organization

Whether your organization is establishing AI governance foundations or scaling AI across the enterprise, ITIL AI Governance (Version 5) provides a flexible approach that can be applied across industries, functions and organizational sizes.

Supports organization-wide AI governance

ITIL AI Governance helps organizations build a common approach to governing AI, enabling business leaders, IT professionals, governance specialists, product managers, and transformation teams to work with greater consistency and confidence.

Upskill Your Teams for Responsible AI Adoption

ITIL AI Governance helps organizations develop practical AI governance capability across teams responsible for AI adoption, oversight, risk management, and decision-making. In up to 2 days, your teams can gain the knowledge and skills needed to support responsible AI adoption and help your organization realize value from AI. Teams develop the capability to:

Support responsible AI adoption.

Build trust in AI-enabled decisions.

Balance innovation with governance and risk management.

Apply proven ITIL-based governance models.

Help organizations scale AI confidently and responsibly.

Certify your teams in up to 2 days - no prerequisites required.

ITIL AI Governance Is for Everyone and Every Organization

AI impacts every role, every function and every organization. ITIL AI Governance helps establish a common language and practical approach to responsible AI adoption, enabling teams to work with greater consistency, confidence and trust.

Prepare Your Teams to Govern AI with Confidence

Fill in the form below and we will reach out to guide you through the next steps.