Professionals Certifications ITIL Practice Manager

ITIL Practice Manager (Version 5)

Ready to take the next step in your career?

The ITIL Practice Manager designation reflects expertise in implementing and operating successful digital products and services, and working effectively within teams and across workflows.
Develop practical expertise in applying and optimizing ITIL management practices across digital product and service management.

This pathway is designed for professionals who want to move beyond theory and build hands-on capability to deliver measurable outcomes, optimize value streams, and drive performance in AI-enabled organizations.

A Top Choice for Professionals in or Aspiring to Roles such as:
Availability Manager
Capacity Manager
Change Manager
Chief Digital Officer
Chief Digital Officer
Enterprise Architect
Incident Manager
Innovation Lead
IT Director
IT Service Manager
IT Specialist: Operations
Operations Manager
Portfolio Manager
Problem Manager
Process Owner
Product Manager
Programme Manager
Release Manager
Service Delivery Manager
Service Desk Manager
Service Improvement Manager
Supplier Manager
Transformation Lead
Transition Manager
New to ITIL?
Begin your journey with the ITIL Foundation (Version 5) certification, the entry point to the ITIL Framework.

This module introduces the core concepts, models, and principles of digital product and service management, offering you a clear understanding of how value is created and sustained.
ITIL Foundation (Version 5) is the starting point for progressing to ITIL advanced certifications.

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Achieving the ITIL Practice Manager Designation

Earn the ITIL Practice Manager (Version 5) designation through a focused pathway that combines core ITIL knowledge, applied practice expertise, and transformation capability. 

This pathway combines ITIL Foundation (Version 5), one of the ITIL Practice modules, and ITIL Transformation (Version 5).
Currently, the Practice requirement is fulfilled by successfully completing one of the following ITIL 4 modules:

ITIL 4 Specialist: Monitor, Support and Fulfil
ITIL 4 Specialist: Plan, Implement and Control
ITIL 4 Specialist: Collaborate, Assure and Improve

Note: As the corresponding ITIL (Version 5) Practice modules become available, they will become the route to achieving the designation.

Select One Practice Module
ITIL 4 Specialist Monitor Support and Fulfil
Develop the practical capabilities to deliver reliable, responsive digital product and service operations. Learn how to strengthen operational performance, resilience, and customer support across the value stream. Skills
  • Incident, problem and request management
  • Monitoring and event management
  • Service desk and operational support
Plan Implement and Control
Plan, coordinate, and control change across digital product and service environments. Learn how to balance governance, release activity, and operational readiness. Skills
  • Operational planning and control
  • Change enablement
  • Release and deployment management
Collaborate Assure and Improve
Strengthen collaboration, governance, and continual improvement across stakeholders and ecosystems. Learn how to align assurance, performance, and improvement in practice. Skills
  • Continual improvement
  • Stakeholder and supplier collaboration
  • Service level and performance management
Complete with ITIL Transformation
ITIL Transformation-Version-5
Gain the expertise to lead and sustain transformation across products and services. Learn to align governance, execution, and continual learning to deliver measurable value and strengthen organizational resilience. Skills
  • Transformation Delivery
  • Governance and Change Alignment
  • Value-Driven Transformation