You'll be equipped to guide successful cloud adoption and deliver outcomes that support business needs. The skills you'll acquire include service design, digital transformation and governance.
Build skills to foster collaboration, align IT services with business goals, and ensure that value is consistently delivered to become a trusted bridge between service providers and the people they support. The skills you'll acquire include change management, customer service and relationship management.
Learn how to track assets, manage their lifecycle, and optimize usage to support sustainability and reduce waste. With this expertise, you’ll make smarter investment decisions, reduce risks, and support better service performance. The skills you'll acquire include service operation, governance and AI and automation.
You'll explore key sustainability concepts, learn how to assess environmental impact, and discover ways to embed sustainable thinking into service design and delivery to reduce your organization's footprint and create more responsible digital services. The skills you'll acquire include strategy, governance and continual improvement