Information Technology Managers ensure that IT infrastructure, systems and teams support business growth. Responsible for IT strategy, security and systems efficiency, they implement ITIL best practices to drive seamless digital transformation and innovation.
Key Tasks of an IT Manager
IT Strategy and Governance
Develop and execute IT strategies that align with business goals to ensure technology drives innovation and systems efficiency.
Infrastructure Management
Ensure optimal performance and security of IT systems and networks while minimizing downtime and operational risks.
Team Leadership and Development
Lead IT teams by setting clear objectives, fostering collaboration, and creating a culture of continuous learning and improvement.
Cybersecurity and Compliance
Implement IT security measures to protect company data, prevent cyber threats and ensure regulatory compliance.
Essential Skills
Leadership and Vision
IT Managers provide direction and vision to align IT initiatives with business objectives.
Problem Solving
Quick and effective troubleshooting skills to resolve technical issues and mitigate downtime.
Communication and Collaboration
Engaging with stakeholders across departments is key to understanding and addressing business needs.
Communication and Collaboration
Ensuring IT policies align with industry regulations and cybersecurity best practices is crucial.
Technical Knowledge
A solid understanding of IT infrastructure, emerging technologies, and digital transformation trends is essential.
Where It All Starts
ITIL 4 Foundation is the first step on your ITIL journey.
ITIL 4 Foundation is the essential starting point for most ITIL certifications, providing the core knowledge needed to progress into advanced certifications.
This training equips you with foundational knowledge of the key concepts, principles and practices of ITSM.
Τhe Building Blocks for the Role
Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation.
Core topics
Understand customer needs
Map stakeholder touchpoints
Improve user satisfaction
Co-create value effectively
Strengthen service loyalty
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
Core topics
Monitor service availability
Respond to incidents rapidly
Fulfil requests efficiently
Support business operations
Maintain SLA performance
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.
Core topics
Plan controlled changes
Deploy with minimal risk
Track service configurations
Oversee asset lifecycles
Support service continuity
Additionally Recommended
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Core topics
Align IT with business goals
Drive service improvements
Apply Agile and Lean thinking
Foster strategic decision-making
Guide organizational change
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.
Core topics
Manage partner relationships
Assure service quality
Monitor performance indicators
Improve supplier outcomes
Embed improvement culture
Learn how to improve user and customer experience, as well as the overall success of your service relationships.
Core topics
