The wait is over. DevOps has its Standard.

The DevOps Standard brings together years of DevOps knowledge into a shared, vendor-neutral and AI-native reference, built to move DevOps forward.
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Discover the new ITIL AI Governance (Version 5)

AI is only half the story.
The other half is ITIL AI Governance (Version 5).

Built on the globally trusted ITIL framework, it gives professionals and organizations the practical capabilities to govern AI with confidence, manage risk responsibly and create trusted business value at scale.
Because while AI skills may get you started, AI governance is what helps you stand out.

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What will you learn?

Service management concepts

Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?

Service value system

Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.

Four dimensions of service management

Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.

Guiding principles

Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.

Service Value Chain

Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.

ITIL practices

Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.

Continuous improvement

Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.

Service Level Agreements

Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.

Key metrics and performance indicators

Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.