Discover the new ITIL AI Governance (Version 5)

AI is only half the story.
The other half is ITIL AI Governance (Version 5).

Built on the globally trusted ITIL framework, it gives professionals and organizations the practical capabilities to govern AI with confidence, manage risk responsibly and create trusted business value at scale.
Because while AI skills may get you started, AI governance is what helps you stand out.

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Unleash your Potential with the new ITIL

Stand out with the new ITIL, the Global Best Practice
framework for Digital Product and Service Management.

The new ITIL is shaped for now and for what comes next in the digital and AI-driven era, helping professionals build in-demand skills and unlock their potential in an ever-changing environment.
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Step into the World of ChangeMakers with PRINCE2.

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Meet the new PRINCE2 Agile

The language of success for the change makers

PRINCE2 Agile is a practical, cost-efficient solution for scaling agile. It helps organizations gain leadership buy-in and guides agile adoption to drive tangible results. Official eLearning courses now available!
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Join PeopleCert Plus

Your key to career advancement and continuous professional development.

Gain access to our full suite of resources to excel in your current role, keep your certifications current, stand out to potential employers and reach your career objectives.
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What will you learn?
Service management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
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