The Real Challenges and Opportunities of Digitalizing the Healthcare Industry

PeopleCert in conversation with ITSC and DCON Markus Bause, Vice President of Product and Marketing (B&IT) at PeopleCert, recently sat down with Björn Börjesson, CIO of ITSC, one of Germany's central healthcare insurance partners, and Silke Theison, Managing Director at DCON, author & owner of enterprise service management platform Servity, to discuss the pain points of digitalizing the healthcare industry and how ITIL has helped them turn challenges into opportunities.

Gaining Insight into this Story's Background

About DCON & PeopleCert’s ATV Programme

PeopleCert’s ITIL-Accredited Tool Vendor programme offers businesses a list of approved vendors, including DCON, who create and implement ITSM platforms according to ITIL best practices. It is the only official software assessment that certifies professionals who design, develop and sell ITIL software and truly accredits ITIL alignment. Our ATV programme enables businesses to save time by choosing top-tier ITSM tools from a trustworthy source, while minimizing commercial risks and ensuring compliance. It also guarantees that our vendors have skilled teams that are committed to continuously improving their solutions in adherence to industry standards.

ITSC & DCON: An Outstanding Collaboration

In 2022, ITSC chose DCON’s Enterprise Service Management platform, Servity. In Björn Börjesson, ITSC’s CIO’s own words: “The decisive factor was its high-quality standards but also its transparent and realistic pricing” and the fact that “...DCON offers a very clear perspective about the future of Service Management”. To ITSC, “Servity is not just a ticket tool, but an Enterprise Service Management Tool that enables continuous further development, (which empowers us to) constantly test new ideas, technologies and solutions so that we can create direct added value for health insurance companies and their policymakers.”