David’s ITIL Success Story
Learnings from an ITIL 4 Master Meet Service Management Consultant David Barrow icon Discover how ITIL opened new doors for him icon Explore his journey from leaving school to ITIL 4 Master
Learnings from an ITIL 4 Master
Discover how ITIL opened new doors for him

Learnings from an ITIL 4 Master Meet Service Management Consultant David Barrow icon Discover how ITIL opened new doors for him icon Explore his journey from leaving school to ITIL 4 Master

Learnings from an ITIL 4 Master Meet Service Management Consultant David Barrow icon Discover how ITIL opened new doors for him icon Explore his journey from leaving school to ITIL 4 Master

A+ can be renewed.
20
CEUs needed for renewal
Want more details? Learn more about the PeopleCert Continuing Education program.
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Trusted by Companies Worldwide
ITIL has led the ITSM industry globally with proven guidance, training, and certification programmes for more than 30 years.
ITIL offers flexible and adaptable best-practice guidance for IT service management. It is relevant to and used by organizations of all sizes, industries, and maturity levels. ITIL for customers and stakeholders, supporting ALL organizations and professionals to gain optimal value from the use of technology. With its emphasis on guiding principles and best practice, ITIL supports professionals to work together effectively, ensuring every business can enhance efficiency and resilience. For over three decades, ITIL has been the trusted framework for IT service management, constantly evolving with industry needs.
Key Benefits of ITIL Implementation in IT Organizations
84%
successful talent retention

84% of IT organizations have succeeded in retaining and recruiting new talent by setting defined goals and roles aligned with ITIL principles and practices.

75%
impact on automation and innovation

75% of IT organizations consider ITIL adoption key to staying technologically relevant and adaptive.

70%
cost reduction

70% of organizations that have adopted ITIL, have realized operational cost reductions of more than 10%.

81%
security incidents decrease

81% of organizations have seen a significant decrease in security incidents due to improved visibility and management of security incidents, avoiding business disruptions with the adoption of ITIL.

81%
security incidents decrease

81% of organizations have seen a significant decrease in security incidents due to improved visibility and management of security incidents, avoiding business disruptions with the adoption of ITIL.

Building trust in Service Management for over 30 years
ITIL has been trusted by companies worldwide, leading the global ITSM industry with proven guidance, training, and certification programmes.
More options for you mate
A recognised certification scheme that demonstrates a professional's ability to conduct property valuations. Available in Greece only. Core Topics
  • Real Estate Property
  • Machinery, Plant & Equipment
  • Business & Intangible Assets
  • Movable Assets
Managing an organization's records and information throughout its lifecycle Core Topics
  • Record Creation and Capture
  • Retention and Disposition
  • Access and Retrieval
The internationally recognised standard in ICT skills. Core Topics
  • Basic Computer Skills
  • Productivity Software Applications
  • Advanced Digital Skills
The Internationally recognised Standards for service desk and IT support professionals. Core Topics
  • Professionalism and Skills Development
  • Best Practices and Process Improvement
  • Performance Metrics and Continuous Improvement
A globally accepted framework for the governance and management of IT. Core Topics
  • Alignment of IT with Business Objectives
  • Effective Risk Management
  • Resource Optimisation and Performance Measurement
The Impact of ITIL at a Glance
99%
impact on IT value and performance


Source: “The PRINCE2 Project Management Effect: Career and Business Impact of the Certification” report / PeopleCert, 2024


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Includes
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Exam
40 questions
Multiple choice
60 minutes
Closed book
26 out of 40 marks required to pass (65%)
What's New in
PRINCE2 7th Edition?
Become a better project manager
Mastering PRINCE2 will equip you with a powerful set of project management principles, practices, and processes. You'll acquire the skills you need to deliver success reliably and efficiently.
Boost your projects' success rate
PRINCE2 increases your project success rates. You will learn how to control project variables, identify risks, and mitigate them, ensuring projects are delivered on time, within scope and budget.
Meet our ambassadors
Three of our ambassadors share their career journeys and the impact of achieving PeopleCert certifications.
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Meet David Barrow
Service Management Consultant, ITIL Ambassador and ITIL Master
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Meet Richard Browning
Service Management Consultant, ITIL Ambassador and ITIL Master
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Meet Sadie!
NHS Project Manager