In this exciting session, Kaimar presented PeopleCert’s ‘ITIL How to Implement’ official book, which offers practical insights for driving change. Kaimar shared valuable insight into leveraging ITIL guidance to navigate uncertainty, balance control with agility, and empower teams to drive successful transformation initiatives.
In his fascinating session, Roman unveiled the new ITIL and shared why it is vital for thriving in today’s AI-driven, fast-paced world. Attendees discovered why transformations often fail and explored how ITIL (Version 5) can help organizations implement an effective digital product and service management strategy to lead change in complex environments. Roman’s presentation was followed by a lively gathering at the ITIL booth where attendees celebrated the arrival of this game-changing release.
