Welcome to ITIL
Discover the World of ITIL, the Easy Way
ITIL at a Glance
See how ITIL helps professionals and organizations manage digital products, services, and complexity with confidence.
Certifications
See how ITIL helps professionals and organizations manage digital products, services, and complexity with confidence.
Success Stories
Be inspired by real-world stories of how ITIL boosts performance and advances careers.
Meet Our Partners
Discover our global network of accredited partners supporting ITIL adoption.
Global Community
Engage with the ITIL community to support continuous learning and development.
Organizations
Business Impact
Benefits
Discover how ITIL drives organizational performance and long-term success.
Driving Change with ITIL
Turn ITIL knowledge into real-world results for your organization.
AI-Native
See how ITIL helps organizations integrate AI across their products and services.
Success Stories
Discover how ITIL drives organizational performance and long-term success.
Take the Next Step
ITIL Maturity Model
Assess and improve how your organization manages digital products and services.
Upskilling Your Teams
Upskill your teams and stay ahead with globally recognized ITIL certifications.
ITIL-aligned Tools
Discover tools aligned with ITIL to support efficient service management.
PeopleCert Plus Membership
Help your teams succeed with access to the right tools and expert resources.
Introducing PeopleCert Partners
Connect with accredited partners to leverage ITIL expertise and elevate your service management.
Professionals
Career Impact at a Glance
Benefits for Your Career
How ITIL supports career growth in digital product and service management.
Success Stories
Explore real stories of career transformation through ITIL.
Take the Next Step
Certifications
Explore flexible training options and exam support on your way to ITIL certification.
How to Get Certified
Explore flexible training options and exam support on your way to ITIL certification.
PeopleCert Plus
Learn how PeopleCert Plus membership can help you advance your career.
Community
Ambassadors
Our ambassadors are professionals who support the ITIL community through their expertise and innovation. Meet the voices of ITIL!
ITIL Events
Connect with the ITIL community, share ideas, and grow your ITSM expertise.
ITIL Community Portal
Connect with ITIL experts and stay ahead.
PeopleCert
PeopleCert
News & Announcements
The latest from ITIL
News, events, and what’s ahead
Discover expert insights, community highlights, and upcoming developments from the world of ITIL.
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Jan
30
2026
Already ITIL-certified? Discover how ITIL (Version 5) builds on your existing knowledge, what’s changed, and how to continue your ITIL journey with confidence.
Jan
30
2026
Explore how organisations can govern AI responsibly in IT and IT service management, using ITIL principles to balance innovation, risk, ethics and trust.
Jan
23
2026
Learn how the ITIL AI Governance White Paper helps organizations manage AI risk, ensure compliance, address ethics, and adopt responsible AI practices.
Dec
31
2025
Discover how IT Service Management is evolving from monolithic systems to cloud-based solutions. Learn the benefits, challenges, and best practices for modern ITSM.
Dec
18
2025
Want to work more effectively and successfully navigate change? Join this series, based on our eponymous book, for practical tips from top industry voices. Watch the 1st webinar for free!
Dec
4
2025
Join us to uncover the real benefits of achieving higher-level ITIL certifications. Listen to inspiring true stories and explore practical tips for advancing your own career.
Dec
3
2025
The event of the year for ITIL tool decision-makers and ITSM professionals worldwide.
Nov
26
2025
Join SDI’s virtual event on 26 November for the latest insights on ITSM tools. Don’t miss PeopleCert’s Dmitry Isaychenko presenting 2025 AI in ITSM Tools research findings.
Nov
20
2025
Learn how to make ITIL training relevant for Gen Z with interactive methods, real-life examples, cultural references, and gamification to boost engagement and retention.
Nov
19
2025
A practical guide for implementing ITIL best practices, offering actionable steps, governance models, and transformation strategies to improve Service Value Systems.
Nov
18
2025
See how AI is reshaping ITSM tools in 2025. Discover ITIL best practices, key automation trends, and expert insights driving smarter service management.
Nov
13
2025
Explore how the HIRE Act could impact US IT service management and why investing in domestic IT skills is crucial for future business success.
Nov
10
2025
Join us at Europe's leading service management conference.
Nov
10
2025
Discover how to build responsible AI governance. Learn how ITIL principles support ethical and compliant AI adoption.
Nov
4
2025
How Artificial Intelligence is Redefining IT Service Management. Explore how AI capabilities transform ITSM tools today and what lies ahead of the industry
Oct
23
2025
The Ongoing Relevance of the Service Desk in an AI World
Oct
23
2025
Practical ways to align ITIL and DevOps - people, process, tech, shared goals, and value-led metrics - to break silos and deliver better outcomes.
Oct
2
2025
Discover how Vodafone achieved Maturity Level 4 and proved the impact of its Global Service Management transformation.
Sep
25
2025
Watch the webinar to see how ITIL® and DevOps combine to break silos, speed delivery, and improve service quality - plus real success stories, practical tips, and 1 CPD for Plus members.
Aug
20
2025
Join the 26th itSMF Australia National Conference 2025. Explore ITIL, strategy, and innovation in IT Service Management.
Feb
27
2025
Roman Zhuravlev welcomes Paul Wilkinson
Jan
23
2025
ITIL 4 Master: The Ultimate Badge of Credibility in IT Service Management
Jan
15
2025
ITIL 4 in Action: Transforming Healthcare through Digitalization
Dec
4
2024
The event of the year for ITIL tool decision-makers and ITSM professionals worldwide.
Sep
19
2024
Insights and Best Practices for Mastering ITIL 4
Aug
22
2024
Explore our flexible eLearning option and achieve the ITIL 4 Practice Manager designation at your own pace and from wherever you choose!
Jul
18
2024
Enjoy learning from the comfort of your own space with our interactive, self-paced eLearning option.
May
15
2024
Join us at Europe’s largest Conference and Expo for ITSM, Project Management and Agile.
Mar
20
2024
How Aranda Software’s ITIL-accredited tool is leading the Latin American market
Dec
5
2023
Learn about our software seal of approval for ITIL 4 compliance.
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