AI in ITSM Tools: 2025 Insights

November 18, 13:00 PM - 13:30 PM (GMT)

How is AI actually transforming ITIL practices and shaping the management of digital products and services today?

In 2025, Stephen Mann from itsm.tools and PeopleCert set out to answer this question. Their research explored how AI supports ITIL practices across the tools being used today.

Join this exclusive free online webinar where we will reveal the findings and explore what this means for IT service management moving forward.

Top Reasons to Attend

Explore real AI use cases

Discover the AI use cases featured in the study and how they're being applied in modern ITSM tools.

Understand current trends

Learn key findings on how AI is shaping IT service management today.

Gain future insights

Get insights into where AI in ITSM is heading next.

Meet the Speakers

Stephen Mann

Principal Analyst and Content Director at itsm.tools

Dmitry Isaychenko

Partner Programmes Portfolio Director at PeopleCert

Principal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools. An independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

IT consultant, solution architect, ITIL4 co-author and trainer with over 25 years of experience in the IT industry. A co-author of the “Metrics-based Service Management” book.