News & Announcements How ESM Enables Smarter Service Delivery
From Door One to Enterprise Symphony:

Data-Driven Service Delivery in Modern Organizations

Register now
Join our upcoming webinar to discover how a unified Enterprise Service Management (ESM) platform enables coordinated service delivery across functions and supports more effective, data-driven decision-making.
21 April 2026 at 12:00 GMT
Duration: 1 hour
Free for all
About the event
Co-hosted with ITIL-Accredited Tool Vendor Freshworks, this session presents benchmark data demonstrating how an ESM functions as an orchestration framework across HR, Finance, Facilities, and Legal, without enforcing uniformity.
You will be introduced to a proven six-stage framework that helps organizations move from siloed service delivery to coordinated, enterprise-wide operations, supported by real-world patterns and measurable results.
What You Will Uncover
Why most ESM initiatives stall and how to avoid the execution gap
Benchmark data from 10,000+ organizations that shifts the probability in favour of ESM
The six-stage framework for orchestrating service delivery across multiple departments
Practical guidance on balancing governance with business team autonomy
Proven patterns from organizations that successfully switched to ESM and achieved measurable ROI
Who Will Make the Most of This Webinar?
IT Service Managers
ITSM Leads
Heads of IT Operations
Service Delivery Managers
IT Directors
CIOs
ESM Programme Leads
Transformation Leads
Transformation Programme Managers
Enterprise Architects
Target Operating Model Designers
Change and Continuous Improvement Leads
Business Function Leaders
Meet Our Speakers
Pavani Narayanaswamy
Pavani is a Lead Solution Engineer at Freshworks, specializing in ITIL‑aligned ITSM and Enterprise Service Management. She works with IT leaders to simplify service delivery and implement practical, data‑driven service models that improve organizational outcomes.
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Tom Rodgers
Tom is a Lead Account Executive at Freshworks, helping organizations adopt service platforms that streamline processes and enhance collaboration across departments. He focuses on enabling clients to achieve measurable improvements in service delivery through enterprise service management.
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