ITSM Evolution: From Monolithic to Cloud-Centric Architectures

As digital ecosystems continue to evolve, IT Service Management (ITSM) must adapt to meet the demands of speed, scalability, and resilience. The journey from monolithic IT environments to cloud-centric architectures marks more than a technological shift; it represents a fundamental transformation in how organizations deliver and manage value through IT services. This paper, “ITSM Evolution: From Monolithic to Cloud-Centric Architectures,” explores how modern practices such as DevOps, Site Reliability Engineering (SRE), and AIOps are redefining ITSM. It highlights how ITIL provides the framework to bridge traditional governance with agile, cloud-driven operations, ensuring that service management remains relevant, efficient, and future-ready.

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