Meet us at the ITIL booth and attend our presentations to explore how to lead service management the ITIL way: Align fast. Improve faster. Grow fastest.
AI is everywhere but without structure, accountability, and governance, it's just noise. Dmitry will show you how ITIL's core principles can help organizations manage AI risks, build trust with users and regulators, and turn AI into something valuable, not just powerful.
If you're serious about making AI work for your team and organization, this is the session to catch!
When: 11 November, at 11:35am
Where: Track 4 | Legends
Digital products are everywhere, and so are product teams, managers, and owners. Is product management an evolution of ITSM? Is it a better alternative? Roman will explore what they have in common, what are the differences, and how to manage digital products and services to ensure value for your organization and customers.
If you're interested in the future of products and services, this is the session to catch!
When: 10 November, at 11:10am
Where: Track 3 | Ballroom North