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Practical Application of the ITIL Maturity Model

New webinar | 9 September 2026 | 07:30 BST

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Join us for a practical session, which will be co-hosted with ITSM Hub, to explore the ITIL Maturity Model, the assessment method, and preparation tips to make the most of your assessment.
Uncover what happens behind the scenes during an assessment and how to turn a results report into actionable steps that help your organization drive measurable improvements.
45 minutes
Free for all
1 CPD point for Plus members
What to Expect
Real-world examples of organizational scenarios that are ideal for the ITIL Maturity Model
Valuable insights on why preparation is vital for the assessment experience
A step-by-step walkthrough of the assessment process
Practical guidance for interpreting results without getting lost in the scoring process
Actionable advice for turning results into roadmaps, improvement initiatives, and business cases that get funded
Expert opinions on whether and when to invest in a maturity certificate
Who Will Make the Most of This Session?
Process owners
IT service management leaders
IT service management professionals
Digital product & service management professionals
Meet Our Speakers
Shane Johnson
Shane is an ITSM consultant, ITIL expert, and trainer with more than 30 years of experience in IT leadership and service management. He specializes in helping organizations improve business outcomes through ITIL, DevOps, and Business Relationship Management practices.
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Dmitry Isaychenko
Dmitry is an IT consultant, solution architect, ITIL co-author and trainer with over 25 years of experience in the IT industry. He has also co-authored the “Metrics-based Service Management” book.
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Want to Learn More?
Register now
Book your seat today and discover how to leverage the ITIL Maturity Model to your advantage.