AI and ITIL-Accredited Tool Vendors: Insights from 2025
Session time: 09:05 - 09:35 GMT
Make sure to tune in to this 30-minute session, as Dmitry Isaychenko shares exclusive insights from PeopleCert and Stephen Mann's (itsm.tools) 2025 research on how AI supports ITIL practices across today's ITSM tools.
- Discover the AI use cases featured in the study and how they're being applied in modern ITSM tools.
- Learn key findings on how AI is shaping IT service management today.
- Gain insights into where AI in ITSM is heading next.
Dmitry Isaychenko Partner Programmes Portfolio Director at PeopleCert
IT consultant, solution architect, ITIL4 co-author and trainer with over 25 years of experience in the IT industry. A co-author of the "Metrics-based Service Management" book.
