Unlocking IT Success

How ITIL Enhances DevOps for Better Service Management

In our recent webinar, industry experts showcased how ITIL supports DevOps practices and why combining them gives professionals and organizations a powerful competitive advantage.
Catch the replay to gain insight into how to leverage both to break down siloes, speed up the delivery process, improve service quality, minimize disruptions and drive continuous growth.
Webinar Highlights
Uncover practical insights
Watch our experts showcase how ITIL and DevOps support each other to improve IT performance and service delivery.
Listen to inspiring success stories
Learn how organizations have successfully combined ITIL and DevOps to achieve outstanding results through real-life stories.
Explore our DEVOPS INSTITUTE certifications
Enjoy an overview of our modules and see why getting certified in DevOps is a smart move for ITIL-certified professionals.
Who Is This Webinar for?
ITSM professionals
Business and IT leaders
Digital transformation professionals
Digital product and service teams
Meet Our Host and Speakers
Meet our host
Chris is the Director of Training at PassionIT Group, dedicated to helping clients maximize their capabilities through effective training and knowledge sharing. With a strong ability to communicate the power of technology and its appropriate use, he specializes in delivering impactful training programs tailored to diverse organizational needs.

Chris’ expertise spans end-user applications, service desk consulting, training methodologies, and ITIL and project management training. Additionally, he has extensive experience in risk management and information systems auditing, equipping professionals with the skills to navigate today’s evolving IT landscape. Chris holds multiple industry-recognized certifications, including PMP, CRISC, CISA, ITIL 4 Master, PMI-ACP, PRINCE2 Practitioner, COBIT 2019, MCSE, and DevOps, demonstrating a commitment to excellence in IT service management, governance, and project delivery.
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Meet our speaker
Alicia is an Industrial Engineer with over 5 years of experience in project management, technology, innovation, and business agility. As an IT Project Manager at Grupo Romero, she leads digital transformation initiatives across diverse sectors, guiding multidisciplinary teams in the development of cloud-based solutions and IT infrastructure.

She actively contributes as a volunteer with PMI, IPMA, and the LATAM Agile community, and serves as a professional ambassador for globally recognized certifications including ITIL, PRINCE2, and DEVOPS INSTITUTE. She is currently pursuing postgraduate studies in digital transformation and business leadership in Spain and regularly mentors, teaches, and gives speeches on topics related to project and technology management.
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Meet our speaker
Ioannis is a Senior ICT Project and Service Manager with over 35 years of international experience across top-tier organizations including UniSystems, Accenture, Siemens, and Ernst & Young. He has led complex ICT initiatives in sectors such as transportation, pharmaceuticals, public services, and leisure, and has served as ICT manager for two multinational shipping companies.

As an ITIL Expert and PMP, PRINCE2 Practitioner, and CISM certified professional, Ioannis has a broad expertise in project management, service delivery, information security, and business continuity.
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Explore Our DEVOPS INSTITUTE Certifications!
Check out our collection of industry-leading certifications and find out how they can help you reach your career goals.