ITIL is for Everyone and for Every Organization
Flexible
ITIL provides practical, adaptable best-practice guidance that can be applied across industries, operating models, and levels of organizational maturity. It helps professionals and teams turn strategy into real results in their day-to-day work.
Value-Driven
ITIL centres on value creation for customers, users, and stakeholders. By unifying digital products and services around value, it supports better outcomes and stronger experiences across the lifecycle.
Scalable
It provides a common language that connects digital product and service management, so that teams collaborate effectively, strengthen organizational resilience, and scale good practices as needs, technologies and environments evolve.

ITIL brings together people, processes, technology, and partners into a coherent way of working that supports consistent value delivery.

Practical to apply from day one, it provides guidance that professionals and organizations can adopt and adapt to turn strategy into action and continually improve outcomes. Designed for digital and AI-driven environments, ITIL provides a common language that drives growth across the organization with clarity and speed in todays’ complex AI era.

Key Facts about ITIL
82%
of Fortune 500 companies use ITIL

Leading organizations worldwide rely on ITIL to support their digital transformation journeys.

30+ years
in the market

For more than three decades, ITIL has been a trusted framework, evolving alongside changing technologies and ways of working.

3 million
certified people

From service and delivery roles to senior leadership, over three million professionals worldwide have achieved ITIL certification.

2,500+
partners worldwide

A global partner network supports ITIL training and certification, ITIL consultancy services, and ITIL-accredited tools.

Trusted by Companies Worldwide
Organizations across sectors rely on ITIL for its practical guidance, shared language, and proven ability to support effective, value-focused ways of working in digital environments.
What ITIL Offers You
Training and upskilling
ITIL certifications help individuals and teams build relevant capability, strengthen skills, and apply best practices with confidence.
Expert guidance
Maximize your organization's performance and strategy with expert consultants. Identify areas of growth, reduce costs and receive actionable insights for continual improvement.
Trusted software tools
PeopleCert's ITIL-Accredited Tool Vendors programme ensures that vendors and their tools are aligned with ITIL best practices, supporting your decision-making and providing confidence in your investment.
Global ITIL Community

Join a collaborative online space where ITIL professionals come together to share experiences, ask questions, and learn from one another. Connect with peers, practitioners, and ITIL Ambassadors, explore practical insights, and build confidence managing digital products and services in today’s digital and AI-driven world.

Membership

Our membership programme is your key to lifelong learning and career advancement. Stay ahead of the curve, expand your expertise and get access to all the resources and tools you need to stay current, deepen your expertise, and adopt and adaptITIL effectively in evolving digital contexts.

Ambassadors

Our ambassadors are passionate advocates for ITIL, dedicated to sharing its value and benefits with professionals and organizations. They inspire others to embrace ITIL's best practices, fostering a culture of continuous improvement, innovation, and excellence.

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